RocketDMS is a client-server application. It uses a TCP/IP network to communicate from the desktop client to the document servers.

Incorrect network configuration can affect the application performance. One of the more common things that can have a major impact upon perfomance is the DNS service or what has been entered in one of the servers' HOSTS files.

Here are some that we have seen to date:

• DNS misconfigured. DNS lookups are done by MySQL servers before accepting a connection. If the DNS is misconfigured then lookups may have to time-out before the connection is accepted.
• Hosts file misconfigured. Check hosts files on server.
• Client PC not in DNS. Same affect as above. If no DNS is being used then create the appropriate hosts file entries on the server.